Refund Policy

1. General Policy

All sales on www.dropscentshop.com are final. We do not offer refunds or exchanges for any products, except in cases where the product is damaged upon receipt.

2. Damaged Products

If you receive a damaged product, please follow these steps:

1. Contact Us: Notify us within 24 hrs of receiving the damaged product. Include your order number, a description of the damage, and any supporting photos.
2. Investigation: We will investigate the issue and may request additional information or evidence.
3. Resolution: If the product is confirmed to be damaged in transit, we will offer a replacement of the same model ordered initially.

3. Exclusions

Refunds or replacements are not available for:

• Products damaged due to misuse or mishandling.
• Products not reported as damaged within the specified timeframe.
• Products that have been used or altered.

4. Contact Information

For any concerns or to report a damaged product, please contact us at: info@dropscentshop.com